Duo Plumbing & Heating Limited Terms and Conditions Includes privacy policy and website use.

Website Use Terms

ACCEPTANCE OF WEBSITE TERMS

Your access to and use of our site www.duolink.com is subject to the terms of use set out below (“Terms”). Please read the Terms carefully (together with the documents referred to in these Terms) before you start to use this site. By using our site, you indicate that you fully accept these Terms and agree to abide by them. If you do not agree to these Terms, please refrain from using our site.

INFORMATION ABOUT US

www.duolink.co.uk is a website operated by Duo Plumbing & Heating Limited (“us” “our” we”). We are registered in England and Wales with registration number 11839828 and have our registered office at c/o Garner Associates, Northwood house, 138 Bromham Road, Bedford, MK40 2QW.

ACCESSING OUR WEBSITE

We reserve the right to shutdown or amend the service we provide without notice and without liability.

You must treat your username and password as confidential and must not disclose it to any third party. We have the right to disable any use password at any time if, in our opinion, you have failed to comply with these Terms.

INTELLECTUAL PROPERTY RIGHTS

All copyright, trade marks and all other intellectual property rights in the site and its content (including without limitation the design, test, graphics, the arrangement thereof, all software and source codes connected with the site) are owned by or licensed to us.

In accessing the site you agree that you will access the content solely for personal, non-commercial use. None of the content may be downloaded, copied, modified, reproduced, transmitted, stored, sold or distributed without our prior written consent. You may print only off one copy and download extracts from the site for your personal reference and may draw the attention of others to material posted on our site.

The above is subject that the intellectual property rights in all 3rd party content (including but not limited to blogs, posts, reviews, etc) is not owned by us but is licensed to us for the purposes of publishing on our site. Accordingly, we shall not be liable for any such 3rd party content.

Any content you upload to our site will be considered non-confidential and non-proprietary and you grant us a licence to publish such content for the purposes of our site. Accordingly, we have the right to use, copy, distribute and disclose to third parties any such content for any purpose. We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.

RELIANCE ON INFORMATION POSTED

Commentary and content posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such content by any user, which is provided on an “as is” basis.

OUR WEBSITE CHANGES REGULARLY

We aim to update our site regularly and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the content on our site may be out of date at any given time, and we are under no obligation to update such content.

OUR LIABILITY

The content provided on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we hereby expressly exclude all conditions, warranties and other terms that might otherwise be implied by statute, common law or the law or equity.

We will not be liable for any claims, penalties, losses, damages, costs or expenses (including, without limitation, any indirect or consequential loss or loss of business opportunities or projects, or loss of profits) howsoever arising and whether in contract, tort or otherwise, from your use of any part of or inability to use any part of this site, or any of its contents, or from any action or omission taken as a result of your browsing the site or any such contents.

We have taken all reasonable endeavours to ensure the site is virus free, but we make no warranty that the functionality of the site will be uninterrupted or error free, that defects will be corrected or that the site or the server that makes it available are free of viruses or anything else that may be harmful or destructive.

Nothing in these Terms affects our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter.

INFORMATION ABOUT YOU AND YOUR VISITS TO OUR WEBSITE

We process information about you in accordance with our Privacy Policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

UPLOADING CONTENT TO OUR WEBSITE

Whenever you make use of a feature that allows you to upload content to our site, or to make contact with other users of our site, you must comply with our Content Policy. You warrant that any contribution does comply with those standards and indemnify us for any breach of that warranty.

We have the right to remove any content or posting you make on our site if, in our opinion, such content does not comply with the standards set out in our Content Policy.

VIRUSES, HACKING AND OTHER OFFENCES

You must not misuse our site by knowingly introducing viruses, trojans, worms or any other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, database or computer connected to our site.

LINKING TO OUR WEBSITE

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you.

LINKS FROM OUR WEBSITE

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources and accept no responsibility for them or for any loss or damage that may arise from your use of them. Furthermore any link to other websites is not an endorsement of such websites and does not imply any endorsement by the third party of our site.

JURISDICTION AND APPLICABLE LAW

These Terms and any documents referred to herein shall be governed by and construed in accordance with the laws of England and you hereby submit to the exclusive jurisdiction of the English courts.

VARIATIONS

We may revise these Terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these Terms of use may also be superseded by provisions or notices published elsewhere on our site.

YOUR CONCERNS

If you have any concerns about material or content which appears on our site, or any questions about these Terms, please contact 020 8350 0688.

Privacy Policy

Duo Plumbing & Heating Limited (“we”, “us” or “our”) are committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998, the General Data Protection Regulations 2016, and all other applicable laws and regulations relating to the processing of personal data and privacy (the “Data Protection legislation”).

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

1. INFORMATION WE MAY COLLECT FROM YOU

1.1 We may collect and process the following data about you:

1.1.1 information that you provide by filling in forms on our site www.duolink.com (our “site”). This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with our site;

1.1.2 if you contact us, we may keep a record of that correspondence;

1.1.3 if you complete surveys that we use for research purposes (although for the avoidance of doubt you do not have to respond to such surveys), the information which you provide in response to that survey;

1.1.4 details of transactions you carry out through our site and of the fulfilment of your orders; and

1.1.5 details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

2. IP ADDRESSES AND COOKIES

2.1 We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.

2.2 For the same reason as detailed on clause 2.1, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us to:

2.2.1 estimate our audience size and usage pattern;

2.2.2 store information about your preferences, and so allow us to customise our site according to your individual interests;

2.2.3 speed up your searches;

2.2.4 recognise you when you return to our site.

2.3 You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

2.4 Please note that our advertisers may also use cookies, over which we have no control

2.5 For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy

3. WHERE WE STORE YOUR PERSONAL DATA

3.1 The data that we collect from you may be transferred to, and may be stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and that it is subject to appropriate safeguards, a copy of which can be provided by sending a request to Duo Plumbing & Heating Limited, c/o Garner Associates, Northwood house, 138 Bromham Road, Bedford, MK40 2QW.

3.2 All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

3.3 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

4. PURPOSE OF PROCESSING THE INFORMATION

4.1 In order to allow us to perform our contract with you and/or where we have legitimate interest in doing so, we may process the information held about you for the following purposes:

4.1.1 to ensure that content from our site is presented in the most effective manner for you and for your computer;

4.1.2 to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;

4.1.3 to carry out our obligations arising from any contracts entered into between you and us;

4.1.4 to allow you to participate in interactive features of our service, when you choose to do so;

4.1.5 to notify you about changes to our service;

4.1.6 to analyse and monitor usage behaviour;

4.1.7 to maintain, manage and improve the Service either ourselves or via third party suppliers; and

4.1.8 to aggregate information about you, your spending and your use of the Service with information about other users of the Service in order to identify trends (“Aggregated Data”). We may pass Aggregated Data to third parties to give them a better understanding of our business and to bring you a better Service. Aggregated Data will not contain information from which you may be personally identified.

4.2 We may also process your data, or permit selected third parties to process your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post or telephone provided that you have opted in to receive these communications

4.3 If you are an existing customer, we will only contact you with information about goods and services similar to those which were the subject of a previous sale to you where we believe these will be of interest to you and so where we have a legitimate interest in doing so.

4.4 If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have given express consent to this.

4.5 If you no longer want us to process your data in the manner set out in this clause 4, would like us to make any amendments or rectifications to your data or would like us to delete your data from our system, please email us at contact@duoplumbing.co.uk to advise us.

4.6 We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience.

5. DISCLOSURE OF YOUR INFORMATION

5.1 We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 1985 where we have a legitimate interest in doing so such as where a decision has been made to consolidate support services or where required by such companies professional advisers in the performance of their services.

5.2 We may disclose your personal information to third parties in the following circumstances, where we have a legitimate interest for doing so or where it is necessary for our performance of our contract with you or where we are legally obliged to do so:

5.2.1 in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets as part of the sale or purchase process and to allow this transaction to proceed;

5.2.2 if Duo Plumbing & Heating Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets; and

5.2.3 if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or terms and conditions of supply and other agreements; or to protect the rights, property, or safety Duo Plumbing & Heating Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

6. YOUR RIGHTS

6.1 You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by not checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at Duo Plumbing & Heating Limited, c/o Garner Associates, Northwood house, 138 Bromham Road, Bedford, MK40 2QW. Similarly you can request any amendments or rectifications to your data by contacting us at this address and can use this address to notify us if you would like us to delete your data.

6.2 Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

7. ACCESS TO INFORMATION

7.1 The Data Protection Legislation gives you the right to access information held about you. Your right of access can be exercised in accordance with the Data Protection Legislation

8. STORAGE OF YOUR DATA

8.1 We shall store your data in accordance with our Data Retention Policy a copy of which can be viewed here.

9. CHANGES TO OUR PRIVACY POLICY

9.1 Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

10. CONTACT

10.1 Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Duo Plumbing & Heating Limited, c/o Garner Associates, Northwood house, 138 Bromham Road, Bedford, MK40 2QW.

11. COMPLAINTS

11.1 If you are unhappy with the way in which we have collected or processed your data or have any other complaint in relation to our handling of your data you can make a complaint to the Information Commissioner, further information can be found on the Information Commissioner’s website at www.ico.org.uk or via their helpline on 0303 123 1113.

12. GOVERNING LAW

12.1 This Policy and any dispute or claim arising out of it or in connection with it or its subject matter shall be governed by and construed in accordance with the laws of England and Wales and the parties irrevocably agree that the courts of England have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this policy or its subject matter.